At CHLOÉ CARTIER, our customers are everything. My CHLOÉ CARTIER is a points-based loyalty programme by CHLOÉ CARTIER which in-store, online and app customers can join and become Members. My CHLOÉ CARTIER is designed to value these Members in a personal and inspiring way and giving them an incredible experience. We reward our Members with discounts, gifts and exclusive services. The more you shop and engage with us, the more points you earn, the higher the level you reach. Each level has new and increasingly more exclusive benefits for you! These include limited edition products, invites to events, discount vouchers, a gift on your birthday, an invitation to the Members pre-sale and many more. We use the information we receive from our Members to better meet the needs of our customers. 

Members save Passion Points, which add up to a points balance.
The programme has 4 levels. Your number of points determines your level within the programme. Each level has a start and end balance.
The points balance determines which vouchers you will receive. Members receive Shop credit to the value of €5 and a variety of discount and gift vouchers. If you don't make any purchases within 12 months, you will go down a level and you points balance will be reduced to the number of Passion Points for the end of that level.

Yes, you can use your Membercard in other countries and by logging on to your Member account on the websites and apps. You can earn Passion Points and use shop credit and vouchers in shops in other countries and on the associated websites and apps of these countries. Check our store finder to see which countries CHLOÉ CARTIER operates in. The advantages per level are the same.

A discount code can be used once only. After it has been used, it is no longer valid. Discount codes are only valid for orders placed through chloecartier.co.uk/. You cannot exchange a voucher for cash or apply a voucher to an order that has been placed already.

All our prices are including VAT & import fees, excluding shipping costs.

More information you can find in my CHLOÉ CARTIER.

Still not completely happy with your order? No problem, you have 30 days to decide whether you want to return your order after receiving the product. You can return your order via Evri service point with return cost of £1,95, follow the procedure below:

1. Pack your return in the order's original shipping packaging, or in equivalent packaging. Remove any old labels from your package. 
2. Print out the return label you will find in the e-mail confirming your return request.
3. Stick the return label on the parcel and bring the package to an Evri service point, they'll take care of the rest!
4. When we have received the package, you will receive a confirmation by e-mail. This can take up to 10 working days. The amount will be credited to the payment method used within 3 working days after the confirmation email has been sent. The return costs of £1,95 will be deducted from the value of the returned items.

There are a number of conditions for returning items to Hunkemöller:
1. You must return items within 30 days. This period begins on the day you have received your order.
2. Items must be unused and undamaged, and with all original hangtags/labels attached
3. Chloe Cartier reserves the right to deduct the refundable amount if the product is missing, the return is incomplete (eg. missing packaging, labels or other related articles) or if product is damaged or used.

When we have received your package, you will receive a return confirmation by e-mail. This can take up to 10 business days. Once you have received this email, you will be refunded within 3 working days. We will pay you back using the same means of payment as you used for the original transaction. You will only be refunded when we have received the returned items.

If you return the entire order, you will receive the entire purchase price including delivery costs (minus the return costs of £1,95). If you return part of the order, you will only be refunded that part (minus the return costs of £1,95). The return costs of £1,95 will be settled per order. 

If you have used Passion Points and/or Shopcredit: Per item returned, a proportional amount will be loaded back to your (digital) Member card. This can take up to 48 hrs.

If you paid by Hunkemöller Lingeriecard: refunds of your purchase with Gift Card will be refunded to the Gift Card used. If you paid (partially) with a voucher other than Shopcredit, you will only be able to reuse that voucher if you returned your entire order.

Return via an Evri Service Point (£1,95):
The return costs of £1,95 will be settled per order, and will be deducted from the value of the returned items.

For current delivery days please check the banner. If you want to follow your package you can do this with the Track & Trace code on the Evri - website. We will send your code in the email once your order has left our warehouse or check My CHLOÉ CARTIER. 

Tip: download the CHLOÉ CARTIER app for an overview of your online orders.